Policies
If something isn't right, tell us and we'll sort it. We don't ask you to send anything back — here's how refunds work.
Contact us within 7 days of your order arriving and we'll refund you. You don't need to return anything to us.
If an item arrives badly damaged, send us photos within 7 days and we'll issue a full refund. Partially damaged items are covered too, beyond minor marks.
If you receive the wrong item, or something is missing from your parcel, send us a photo and we'll ship the correct item or refund you.
Refunds go back to your original payment method once approved — usually within 5–10 business days. Your bank may take a few days more to post it.
You can cancel free of charge any time before your order is processed at the warehouse, and we'll refund you in full.
If tracking confirms your order was delivered, we can't treat it as missing. Please check with neighbours and your local post office first, then contact us and we'll help.